If you still have questions or need assistance after reviewing the above articles, please feel free to reach out! If you have an urgent need, please call us.

All calls are answered in the order they are received. 
Mon - Fri, 9:30am - 5:30pm PST
Sat 10:30am-3:00pm PST

Contact Form

Customer Log In

Newsletter Signup

NICKS HANDMADE BOOTS

For help with lead times calculation, frequently asked questions, and returns and exchanges; this is the best place to start!

Nicks Boots Customer Support

How To Calculate Your Lead Time

Do You Have Discounts Available?

I Made A Change To My Order, Why Isn't It Showing When I Log Into My Account?

Can You Send Me A Paper Catalog or Fit Guide?

Leather Samples

General Inquires & Open Orders

What Is Your Return or Exchange Policy?

How Should New Boots Fit?

Who Pays For Return Shipping?

What Is NOT Eligible To Be Returned?

Returns And Exchanges

US Customers Sizing Options

Custom Size Requests

How Does Nicks Sizing Compare To RedWings Or Another Brand?

My Size Isn't On Your Website, Can You Build It?

Custom Uppers, Narrow Ankles, And Mismated Sizes

Medical Needs And Lifts

Belt Sizing

Do You Have My Size On File?

Should I Come In To Be Fit?

I Have Flat Feet, What Should I Order?

Product Sizing

I Can't Find What I Want, Can You Help Me?

Can You Send Me Photos Of A Specific Boot Configuration?

Boot Authentication & Stamping

CSA, or Other Ratings

Are Nicks Boots Waterproof?

Do You Offer Handwelting?

Can The Thread On My Boots Be Changed?

Can You Change The False Tongue On My Boot Order?

Do You Offer A Zero Drop Boot?

What Is A Celastic Toe?

Does Nicks Offer A Winter Boot? Or Lined Boots?

Can I use my custom orthotics/insoles with my Nicks?

What Leather Should I Choose?

Do I Need A Work Boot or a Heritage Boot?

Custom Boots

Shipping Costs

Shipping Times and Order Tracking

Lost or Stolen Packages

Damaged Packages

When will my non-boot items ship out?

Shipping Assistance

International Shipping Policy

International Sizing

International Customer Support

Boot Care

Do I Need Stitched Thru Boots?

Are Your Boots Oil Or Slip Resistant?

How often should I use leather conditioner products on my boots?

Boot Ownership

Footbed Bumps

Why Are My Boots Different?

Why Do My Boots Squeak?

Are My Boots Different Sizes?

Are My Boots Broken?

Can You Repair My Other Brand Boots?

My laces snapped, are they covered?

Repairs

For help with returns and exchanges, please start here.

Assistance with shipping, FAQ's, and policys.

How to care for your boots of all varieties!

Is it defective, or a unique handmade spark?

For information on resoles, rebuilds, and repairs start here!

All articles

Categories