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Returns And Exchanges

4 articles

For help with returns and exchanges, please start here.


What Is Your Return or Exchange Policy?

Purchasing a handmade boot without trying it first can be nerve-racking.  But we believe it doesn’t have to be: Nicks will return and exchange any quick ship, classic or custom configuration boot in new condition, within 90-days from the day the orde

How Should New Boots Fit?

Generally we recommend about a thumbs width of space ahead of your toes in a new boot. The boots get more comfortable as the leather molds to the foot.  As you break in the boots and the arches settle your foot will move forward and the toe box will

Who Pays For Return Shipping?

For Quick Ship and Made To Order boot exchanges within the US, please reach out to us and we will issue you a UPS Return label. If you are returning for a refund; boots, belts (return or exchanges), or other accessories, you are responsible for the c

What Is NOT Eligible To Be Returned?

We cannot accept returns or exchanges on the following items;