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What Is Your Return or Exchange Policy?Updated 20 days ago

Purchasing a handmade boot without trying it first can be nerve-racking.  But we believe it doesn’t have to be: Nicks will return and exchange any quick ship, classic or custom configuration boot in new condition, within 90-days from the day the order is marked as Shipped. We offer one exchange per order, and boots must be in brand new condition, not having been worn outside. Exchange boots will be the same model as the original order. If you would like to exchange for a different model than your original order we will issue a refund in store credit so you may reorder and standard lead times will apply.

Ready To Ship boots are not eligible for exchanges, as we most often don't have another pair on the shelf ready to ship out, but you can return them unworn for store credit or a refund!

All Nicks Handmade Boots are made by human hands.  This means that you can expect slight cosmetic imperfections consistent with a handmade process.

These include, but are not limited to, slight variances in: 

  • Eyelet spacing
  • Boot shaft height (L vs R)
  • Toe-box shape
  • Sewing lines
  • Sewing "back-stitches" (where the bootmaker had to go over a stitch to reinforce it).
  • Squeaking
  • Midsole trimming
  • Outsole placement
  • Outsole stitching
  • Cosmetic appearance (leather texture, color, minor oil stains from the stitching machine)
  • Heel height (L vs R)

We do not warranty boots damaged by fire, natural elements, chemicals or wear.  An assessment of the repair will be made by inspection and the responsible party determined. Nicks will repair any boot, that by inspection, is a result of material or workmanship flaws within 12 months from the date of purchase.

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